A Patient’s Journey: Trushal’s Experience at Parkway Smiles Dental
How Parkway Smiles Dental turned a painful problem into a personalized, positive experience
When you think about a great dental experience, what comes to mind? A welcoming team? Clear answers to your questions? A dentist who genuinely cares about your comfort especially when you’re in pain?
For Trushal, a patient at Parkway Smiles Dental in Evanston, NW Calgary, his journey started with a painful dental problem but turned into something far more meaningful, which is a trusted relationship with a dental team that truly puts patients first.
His experience is more than just a patient’s story. It’s a reminder of how compassionate care, clear communication, and a focus on prevention can transform your oral health journey.
Personalized Care Beyond Expectations
Trushal’s dental visit wasn’t just about fixing a tooth. It was about being seen, heard, and supported, especially during a time of discomfort.
After experiencing the pain of a root canal last year, Trushal knew it was time to address his dental needs more proactively. “When you get that pain again, you want to treat it,” he shared. “And then I was like, ‘Now is the time where I do everything.’”
But what really stood out wasn’t just the treatment—it was the attentiveness of the staff and the compassionate approach of Dr. Do Hyun Sung.
“It was a long weekend,” Trushal recalled, “and I just had this temporary measure done. Rather than saying, ‘Call the clinic if you have an emergency,’ Dr. Sung gave me his personal number. That went above and beyond.”
This kind of personal follow-through is more than rare. It’s a hallmark of the patient-first philosophy that drives Parkway Smiles Dental. When a dentist shares their own contact info to ensure your peace of mind, it signals a deeper level of care and trust.
For many people, visiting the dentist can be a stressful or intimidating experience. But when your care team listens to you, answers your questions, and takes the time to ensure you’re comfortable, even after hours, it creates a sense of reassurance that makes all the difference.
Addressing Dental Issues Proactively
Root canal therapy is often misunderstood. But the truth is, modern root canal therapy is designed to relieve pain, not cause it.
Trushal’s story reflects something many patients realize too late: postponing treatment often leads to more pain and more complex procedures. When infection spreads or a tooth becomes too damaged, options become limited. That’s why early intervention is key.
According to the American Association of Endodontists, patients who undergo root canals are actually six times more likely to describe the experience as painless compared to those who choose extraction.
Root canal therapy helps to:
- Eliminate infection from inside the tooth
- Preserve the natural tooth structure
- Prevent the need for implants or bridges later on
- Restore normal function and relieve discomfort
Waiting too long to treat a damaged or infected tooth can escalate the situation, requiring more time, money, and discomfort down the line. As Trushal discovered, taking that first step, no matter how overdue, can be life-changing.
Emphasis on Patient Education
One of the things Trushal appreciated most during his visits was Dr. Sung’s ability to explain procedures and answer questions in a way that made sense.
“I ask a lot of questions,” he said. “And he was able to answer them in such a way I understood.”
At Parkway Smiles Dental, we believe education is one of the most powerful tools in dentistry. When patients understand what’s going on in their mouths and why a certain treatment is recommended, they can make confident, informed choices about their care.
This transparency builds trust and empowers patients to take ownership of their oral health.
Educated patients are also more likely to:
- Follow through with recommended treatments
- Schedule regular hygiene appointments
- Adopt healthier habits at home
- Recognize the early signs of problems
We take time during every appointment to walk patients through digital scans, X-rays, and visual explanations so they can truly see what we see. It’s part of our commitment to clear, two-way communication.
The Importance of Preventive Care
While root canals and other restorative treatments are sometimes necessary, our goal is always to help patients avoid urgent procedures whenever possible. That’s why we put a strong emphasis on preventive care.
Preventive dentistry includes:
- Regular check-ups and cleanings
- Fluoride treatments
- Sealants for children
- Early detection of cavities, gum disease, and wear
- Full mouth digital scans with iTero technology
These proactive steps help maintain oral health before issues become painful or costly. And the benefits extend well beyond your mouth.
Did you know that poor oral hygiene has been linked to serious health conditions like heart disease, diabetes, and stroke? Your oral health is directly connected to your overall well-being, which is why keeping up with preventive care is one of the smartest decisions you can make.
At Parkway Smiles, every new patient exam includes a free full-mouth digital scan with iTero. This 3D technology allows us to track changes in your bite, monitor wear patterns, and even identify gum recession before it becomes a problem. You see what we see, so we can make a plan together.
A Comfortable Environment for Every Age
Trushal also mentioned something that many patients notice right away: how clean and comfortable the clinic feels.
“It’s very clean and hygienic,” he shared. “Just being here, it’s been a pleasurable experience.”
We’ve designed our Evanston clinic to be bright, modern, and welcoming for every member of the family. Whether you’re coming in for a child’s first dental visit or adult orthodontic treatment, you’ll find a space where everyone feels at ease.
Our services include:
- Children’s Dentistry: We strive to make dental visits enjoyable and stress-free for kids (and their parents!)
- Sedation Dentistry: Options like laughing gas and oral sedation help nervous patients relax.
- Invisalign: Clear aligners offer a gentle and discreet way to straighten teeth at any age.
- Emergency Dentistry: When urgent care is needed, we’re here to help—often the same day.
Plus, we offer affordable monthly payment plans and direct billing to insurance to make dental care easier on your budget.
A Message to New Patients
For Trushal, taking care of his teeth wasn’t just about avoiding pain—it was about living fully.
“I’ll make sure I have my teeth last me, so I can enjoy my food and my lifestyle too.”
And that’s the goal we share for every patient who walks through our doors.
When you prioritize your dental health, you’re not just protecting your teeth, you’re investing in your confidence, your comfort, and your quality of life.
Whether you’ve been putting off a check-up, dealing with discomfort, or just looking for a new dental home in NW Calgary, Parkway Smiles Dental is here to support you with care you can count on.
Ready to Experience Dental Care Done Differently?
If you’re looking for a clinic that treats you like family, listens to your concerns, and helps you understand your options clearly, we’d love to welcome you to Parkway Smiles Dental.
With transparent pricing, flexible hours, gentle treatment options, and a warm community feel, we make dental care easier and a whole lot more comfortable.
- Conveniently located on Symons Valley Parkway
- Evening and alternating Saturday appointments available
- Follows the Alberta Dental Fee Guide
- Direct billing to insurance
- Services for the whole family
