Category: Blog

This is the story of Anissa’s dental patient experience at Parkway Smiles Dental in NW Calgary

We all have that one thing we keep meaning to get to, like sorting out that drawer, booking the eye exam, or, yes, finally making that dental appointment. For Anissa, taking care of her teeth had been on the mental to-do list for a while. But it wasn’t until she found a clinic that truly cared that it became something she looked forward to instead of putting off.

At Parkway Smiles Dental, we know that life is full. And dental care can easily take a back seat when it feels stressful or impersonal. That’s why we’ve created a space where care feels easy, human, and even a little uplifting.

And that’s exactly what Anissa found at Parkway Smiles Dental in NW Calgary.

Today, she’s taking care of her teeth for the first time in a long time, not because she has to, but because she wants to. And it all started with feeling safe in the chair.

Why Dental Anxiety Delays Care

“I am taking care of my teeth for a change because I’m not scared to come to the dentist.”

That sentence might not seem groundbreaking, but for someone like Anissa, it’s a game-changer. Dental anxiety is real, but it doesn’t always look like panic attacks or fear of drills. Sometimes, it’s just that low-key dread that keeps you from making an appointment until something hurts.

Whether from past trauma, painful procedures, or a feeling of being judged, dental fear is one of the top reasons people delay care. And when that care is delayed, small problems can turn into big ones, like cavities, infections, or even tooth loss.

It’s About People, Not Just Procedures

We know the biggest barrier for many people isn’t distance, cost, or even time—it’s emotional. That’s why we make it a priority to build trust slowly and consistently.

Anissa remembers how Dr. Jeff approached her care:

“Dr. Jeff—honestly, he knows what it’s like. He’s extremely compassionate.”

That sense of being seen and heard is foundational to what we do. We know dentistry isn’t just clinical, it’s also deeply personal. Whether it’s your first appointment in years or your first ever, you deserve a space where you can feel at home.

• Gentle explanations, never pressure
• Listening without judgment
• Personalizing care for every comfort level

We recognize that no two patients are alike, and no treatment should feel “one size fits all.” That’s why patients like Anissa are encouraged to speak up, ask questions, and feel part of the decision-making process.

Getting Real Results

It wasn’t just emotional support that made a difference for Anissa’s dental patient experience. It was also the simple, practical tools and habits our team helped her build.

“They recommend specific brushing techniques, flossing techniques, and I have a water flosser that they recommended to me. It’s overall really helped with my dental care.”

Education is empowerment. Many dental issues like gum disease, plaque buildup, or early cavities, are preventable with the right techniques at home. But those techniques aren’t always obvious. Parkway Smiles Dental takes the time to teach you how to take care of your teeth beyond the chair.

Whether it’s:

• How to angle your toothbrush properly
• Why to floss before brushing
• Or how to use a water flosser to clean areas that brushing can’t reach

Comfort Isn’t Just a Bonus (It’s the Foundation)

One of the most powerful things Anissa said?

“I’m always put at ease, I’m always made to feel comfortable, I never feel like a burden.”

At Parkway Smiles Dental, this is our north star. We know that when people feel safe, they’re more likely to prioritize their health. That’s why comfort isn’t something we add on later—it’s where we start.

How do we create comfort?

• A calm, inviting office space (check out our office tour online!)
• Friendly, relatable staff who remember your name
• Flexible scheduling (including evenings and alternating Saturdays)
• Sedation options, like laughing gas, for patients who need extra support
• Transparent fees and direct insurance billing so there are no surprises

What Regular Visits Did for Anissa

Routine dental hygiene isn’t just about getting your teeth cleaned. It’s also about preventing problems before they start. For Anissa, it wasn’t just about fixing her teeth; it was about eliminating stress in the long run.

“I come and I get my regular hygiene appointments, and I’m doing well. I’m not getting cavities, there’s no root canals, I’m not getting teeth pulled.”

This is a big deal. Avoiding the dentist for years often leads to extensive dental issues—cavities, infections,and  tooth loss. But once Anissa felt safe enough to commit to regular care, the results spoke for themselves.

What Makes Dental Hygiene Therapy Different at Parkway Smiles?

We treat every cleaning appointment as part of your long-term health journey. Here’s what that looks like:

A full-mouth iTero scan

Included for all new patients, this 3D scan gives us a clear view of your bite, tooth wear, gum recession, and more, so we can track your progress over time and spot issues early.

A gentle but thorough cleaning

Using advanced tools and a careful touch, our hygienists remove plaque and hardened tartar, especially around the gum line, where it’s hard to reach at home.

An honest conversation about your care

We’ll go over your brushing and flossing habits, recommend tools like water flossers or interdental brushes, and answer any questions you might have.

It’s Not Just About Teeth. It’s About You.

“I’m taking good care of me because they take good care of me, too.”

That’s what it’s all about. 

It’s stories like Anissa’s that show how a dental experience at Parkway Smiles Dental can actually be uplifting. We don’t just want to help you avoid cavities. We also want to help you feel better about prioritizing your health. That’s especially true for families juggling a million things or adults who’ve gone years without a checkup. 

If you’ve been putting off the dentist because of anxiety, embarrassment, or past experiences, always remember that you’re not alone. And more importantly, there’s a place that gets it.

Why Patients Choose Parkway Smiles Dental 

• We’re easy to find – Conveniently located on Symons Valley Parkway NW, we serve families in Evanston, Sage Hill, Livingston, Kincora, Carrington, and surrounding NW Calgary communities.
• We follow the 2025 Alberta Dental Fee Guide – Transparent, fair pricing
• We direct bill insurance – Less hassle, more peace of mind
• We welcome all ages – Kids, adults, and everyone in between
• We use modern tools like iTero scans – For more precise, gentle care
• We prioritize your comfort – Sedation options, friendly team, flexible hours

Ready to Start Your Own Story?

If Anissa’s story sounds familiar, know this: it’s never too late to start again.

Many patients walk through our doors with a bit of fear, a lot of questions, and hope for a better experience. Whether you’re overdue for a cleaning or just looking for a dental home that actually feels like home, we’re here to help.

Because when you feel safe, dental care stops being scary. It starts being something you’re proud of.

Let Anissa’s story be your invitation.

• Call us today at (403) 452-2833
• Book online at parkwaysmiles.ca
• Visit us in NW Calgary at 2045 Symons Valley Parkway NW

The real reason Parkway Smiles Dental recommends a deep cleaning

It can feel frustrating (or even confusing). You brush twice a day. You floss every night. You don’t skip your dental checkups. Then, your hygienist tells you: “You need a deep cleaning.”

Wait, what?

If you’ve ever been in this situation, you’re not alone. Many patients at Parkway Smiles Dental, right here in Evanston and the NW Calgary area come to us asking the same thing: “If I take care of my teeth, why is a deep cleaning necessary?”

Let’s unpack what this recommendation really means, why it’s not a judgment on your hygiene habits, and how dental hygiene therapy (which includes deep cleaning techniques like scaling and root planing) can help protect your smile for years to come.

First Things First: What Is a Deep Cleaning?

A deep cleaning isn’t the same as your regular six-month hygiene appointment. It’s a more involved procedure that targets the areas below your gum line—places your toothbrush and floss simply can’t reach.

Here at Parkway Smiles, we offer deep cleanings to address early to moderate stages of gum disease, which is also called gingivitis or periodontitis, depending on how advanced it is.

During a deep cleaning, your dental hygienist will perform two key steps:

1. Scaling – This removes plaque and tartar (hardened plaque) from both above and below the gum line.
2. Root Planing – This smooths out the surfaces of your tooth roots, helping your gums reattach to the teeth and heal more effectively.
3. Airflow Polishing – A gentle but effective method that uses a stream of air, warm water, and fine powder to remove surface stains and biofilm, leaving your teeth feeling extra clean.

The goal is to stop the progression of gum disease, reduce inflammation, and give your gums the chance to recover.

Why You Might Need a Deep Cleaning (Even If You Brush and Floss)

Let’s clear something up: needing a deep cleaning doesn’t mean you’ve done something wrong. In fact, most gum issues happen silently and gradually, without pain.

Here are a few common reasons patients may need deep cleaning—despite solid at-home care:

1. Genetics

Some people are simply more prone to plaque buildup and gum inflammation due to their genetic makeup. Just like some people are more prone to cavities or high cholesterol, gum health is influenced by your family history.

2. Missed Spots in Hard-to-Reach Areas

Even with the best brushing and flossing habits, certain areas—like behind the molars, between tight teeth, or near dental work—can accumulate bacteria over time.

3. Tartar Buildup

Once plaque hardens into tartar (also called calculus), it can’t be removed at home. Only a dental hygienist with professional tools can safely and effectively remove it—especially beneath the gums.

4. Past Lapses in Care

Maybe you went a couple of years between cleanings. Maybe you flossed sporadically in the past. Even if you’re diligent now, past buildup may still be present and need to be addressed.

5. Medical Conditions

Conditions like diabetes, hormonal changes (especially during pregnancy), or medications that reduce saliva flow can all make your gums more susceptible to inflammation and disease.

The Signs You May Need Dental Hygiene Therapy

While we check for signs of gum disease at every exam, here are a few symptoms you might notice between visits that could point to the need for a deep cleaning:

• Gums that bleed when you brush or floss
• Persistent bad breath
• Gums that look red, swollen, or puffy
• Gum recession (teeth looking “longer” than before)
• Tenderness around the gums
• A feeling that your teeth are shifting or becoming loose

These symptoms don’t always mean advanced gum disease, but they are signs that your gum health needs extra support.

Why Deep Cleaning Matters for Long-Term Health

We’re not just focused on a clean mouth. We’re also focused on your overall health. Studies show that gum disease is linked to serious health concerns like:

• Heart disease
• Diabetes
• Respiratory infections
• Pregnancy complications

By addressing gum inflammation early with hygiene therapy, you’re not just protecting your teeth, you’re also supporting your immune system and reducing your risk of chronic illness. That’s why we take it seriously here at Parkway Smiles Dental.

What to Expect During a Deep Cleaning at Parkway Smiles Dental

If your hygienist recommends a deep cleaning, here’s how the process typically works in our Evanston dental clinic:

Step 1: Full-Mouth Assessment

We’ll begin with a detailed exam and a 3D digital scan to assess gum pocket depths and monitor areas of bone loss or inflammation. This scan is included free with all new patient exams.

Step 2: Localized Cleaning, Usually in Two Visits

To keep you comfortable, we usually clean one half of your mouth per visit using local anesthesia. This allows us to work gently and thoroughly below the gum line without causing discomfort.

Step 3: Aftercare and Home Support

We’ll guide you through a customized home care routine and schedule you for a follow-up cleaning in 6–8 weeks. This helps us evaluate how well your gums are healing and adjust your maintenance plan if needed.

Can You Avoid Deep Cleanings in the Future?

Absolutely. Once you’ve had a deep cleaning, your gum health can be maintained through a consistent combination of:

• Regular hygiene visits (sometimes every 3–4 months instead of every 6)
• Daily brushing and flossing
• Using antibacterial mouth rinses if recommended
• Staying on top of health conditions like diabetes

We’ll work with you to develop a personalized hygiene plan that supports your goals and lifestyle. It’s not just about fixing a problem—it’s about staying ahead of it.

Why Parkway Smiles Takes Preventative Care Seriously

At Parkway Smiles Dental, we’re not just here to treat cavities and polish teeth. We believe in:

• Patient education
• Whole-family dental care
• Prevention-first treatment planning

That’s why we include full mouth digital scans in our new patient exams—to catch early signs of issues that can be reversed or managed before they become bigger (and more expensive) problems.

We also follow the Alberta Dental Fee Guide, so there are no surprises when it comes to costs. If you’re worried about affordability, we offer monthly payment plans and direct billing to insurance to keep care accessible.

Bottom Line

Needing a deep cleaning doesn’t mean you’ve failed. It means your gums are asking for some extra attention and we’re here to help you give it to them.

Whether it’s your first dental visit in years, or you’re just keeping up with routine care, our team is here to make the process easy, friendly, and tailored to you.

So if you’ve been told you need a deep cleaning or if you’ve noticed bleeding gums or persistent bad breath don’t wait. Book a visit with our gentle, experienced team at Parkway Smiles Dental in NW Calgary.

Book Your Dental Hygiene Therapy in Evanston Today

We’re proud to serve the communities of Evanston, Sage Hill, Livingston, Kincora, Carrington, and beyond with care that’s affordable, kind, and never rushed.

1. New patient? Your first exam includes a free iTero digital scan.
2. Nervous about treatment? Ask us about sedation options.
3. Unsure if you need hygiene therapy? Let’s take a look together.

Call (403) 452-2833 or book your appointment online today.

A Patient’s Journey: Trushal’s Experience at Parkway Smiles Dental

How Parkway Smiles Dental turned a painful problem into a personalized, positive experience

When you think about a great dental experience, what comes to mind? A welcoming team? Clear answers to your questions? A dentist who genuinely cares about your comfort especially when you’re in pain?

For Trushal, a patient at Parkway Smiles Dental in Evanston, NW Calgary, his journey started with a painful dental problem but turned into something far more meaningful, which is a trusted relationship with a dental team that truly puts patients first.

His experience is more than just a patient’s story. It’s a reminder of how compassionate care, clear communication, and a focus on prevention can transform your oral health journey.

Personalized Care Beyond Expectations

Trushal’s dental visit wasn’t just about fixing a tooth. It was about being seen, heard, and supported, especially during a time of discomfort.

After experiencing the pain of a root canal last year, Trushal knew it was time to address his dental needs more proactively. “When you get that pain again, you want to treat it,” he shared. “And then I was like, ‘Now is the time where I do everything.’”

But what really stood out wasn’t just the treatment—it was the attentiveness of the staff and the compassionate approach of Dr. Do Hyun Sung.

“It was a long weekend,” Trushal recalled, “and I just had this temporary measure done. Rather than saying, ‘Call the clinic if you have an emergency,’ Dr. Sung gave me his personal number. That went above and beyond.”

This kind of personal follow-through is more than rare. It’s a hallmark of the patient-first philosophy that drives Parkway Smiles Dental. When a dentist shares their own contact info to ensure your peace of mind, it signals a deeper level of care and trust.

For many people, visiting the dentist can be a stressful or intimidating experience. But when your care team listens to you, answers your questions, and takes the time to ensure you’re comfortable, even after hours, it creates a sense of reassurance that makes all the difference.

Addressing Dental Issues Proactively 

Root canal therapy is often misunderstood. But the truth is, modern root canal therapy is designed to relieve pain, not cause it. 

Trushal’s story reflects something many patients realize too late: postponing treatment often leads to more pain and more complex procedures. When infection spreads or a tooth becomes too damaged, options become limited. That’s why early intervention is key.

According to the American Association of Endodontists, patients who undergo root canals are actually six times more likely to describe the experience as painless compared to those who choose extraction.

Root canal therapy helps to:

• Eliminate infection from inside the tooth
• Preserve the natural tooth structure
• Prevent the need for implants or bridges later on
• Restore normal function and relieve discomfort

Waiting too long to treat a damaged or infected tooth can escalate the situation, requiring more time, money, and discomfort down the line. As Trushal discovered, taking that first step, no matter how overdue, can be life-changing.

Emphasis on Patient Education

One of the things Trushal appreciated most during his visits was Dr. Sung’s ability to explain procedures and answer questions in a way that made sense.

“I ask a lot of questions,” he said. “And he was able to answer them in such a way I understood.”

At Parkway Smiles Dental, we believe education is one of the most powerful tools in dentistry. When patients understand what’s going on in their mouths and why a certain treatment is recommended, they can make confident, informed choices about their care.

This transparency builds trust and empowers patients to take ownership of their oral health.

Educated patients are also more likely to:

• Follow through with recommended treatments
• Schedule regular hygiene appointments
• Adopt healthier habits at home
• Recognize the early signs of problems

We take time during every appointment to walk patients through digital scans, X-rays, and visual explanations so they can truly see what we see. It’s part of our commitment to clear, two-way communication.

The Importance of Preventive Care

While root canals and other restorative treatments are sometimes necessary, our goal is always to help patients avoid urgent procedures whenever possible. That’s why we put a strong emphasis on preventive care.

Preventive dentistry includes:

• Regular check-ups and cleanings
• Fluoride treatments
• Sealants for children
• Early detection of cavities, gum disease, and wear
• Full mouth digital scans with iTero technology

These proactive steps help maintain oral health before issues become painful or costly. And the benefits extend well beyond your mouth.

Did you know that poor oral hygiene has been linked to serious health conditions like heart disease, diabetes, and stroke? Your oral health is directly connected to your overall well-being, which is why keeping up with preventive care is one of the smartest decisions you can make.

At Parkway Smiles, every new patient exam includes a free full-mouth digital scan with iTero. This 3D technology allows us to track changes in your bite, monitor wear patterns, and even identify gum recession before it becomes a problem. You see what we see, so we can make a plan together.

A Comfortable Environment for Every Age

Trushal also mentioned something that many patients notice right away: how clean and comfortable the clinic feels.

“It’s very clean and hygienic,” he shared. “Just being here, it’s been a pleasurable experience.”

We’ve designed our Evanston clinic to be bright, modern, and welcoming for every member of the family. Whether you’re coming in for a child’s first dental visit or adult orthodontic treatment, you’ll find a space where everyone feels at ease.

Our services include:

• Children’s Dentistry: We strive to make dental visits enjoyable and stress-free for kids (and their parents!)
• Sedation Dentistry: Options like laughing gas and oral sedation help nervous patients relax.
• Invisalign: Clear aligners offer a gentle and discreet way to straighten teeth at any age.
• Emergency Dentistry: When urgent care is needed, we’re here to help—often the same day.

Plus, we offer affordable monthly payment plans and direct billing to insurance to make dental care easier on your budget.

A Message to New Patients

For Trushal, taking care of his teeth wasn’t just about avoiding pain—it was about living fully.

“I’ll make sure I have my teeth last me, so I can enjoy my food and my lifestyle too.”

And that’s the goal we share for every patient who walks through our doors.

When you prioritize your dental health, you’re not just protecting your teeth, you’re investing in your confidence, your comfort, and your quality of life.

Whether you’ve been putting off a check-up, dealing with discomfort, or just looking for a new dental home in NW Calgary, Parkway Smiles Dental is here to support you with care you can count on.

Ready to Experience Dental Care Done Differently?

If you’re looking for a clinic that treats you like family, listens to your concerns, and helps you understand your options clearly, we’d love to welcome you to Parkway Smiles Dental.

With transparent pricing, flexible hours, gentle treatment options, and a warm community feel, we make dental care easier and a whole lot more comfortable.

• Conveniently located on Symons Valley Parkway
• Evening and alternating Saturday appointments available
• Follows the Alberta Dental Fee Guide
• Direct billing to insurance
• Services for the whole family

Book your visit today.